Built for Australian care providers

Your whole provider. Connected.

Bring participants, people, rostering, care delivery, compliance, Support Coordination, billing and quality into one connected workspace.

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Unlimited staff accounts on every plan Australian pricing Built around NDIS workflows
The Taselo dashboard: active participants, today's shifts, claimable services, compliance, service delivery and funding utilisation.
NDIS operationsSupport CoordinationSIL Allied HealthWorkforceQuality & audit readiness
One platform

Stop stitching your provider together with disconnected systems.

Taselo connects day-to-day service delivery with the operational work happening behind it, on one set of records.

Participants, plans and service delivery

Participant lifecycle, NDIS plan budgets, goals, agreements, consents, documents, care plans, progress notes, incidents and structured support information — one record that the roster, the invoice and the claim all read from.

Rostering and mobile workforce

Assigned and open shifts, availability, worker matching, compliance checks, clock on and off with location stamps, and approvals.

Support Coordination

A dedicated caseload with coordination notes, billable time, actions, referrals, provider relationships, plan reviews and evidence packs.

Medication and care

eMAR workflows, medication registers, scheduled and PRN administration with limits enforced, missed-dose queues, allergies and care-plan tasks.

Billing, claims and payroll

NDIS-coded invoicing, claim preparation and reconciliation, bulk payment request CSVs, timesheets and configurable SCHADS-style payroll.

Compliance and quality

Worker credentials with expiry control, forms, incidents, audit-readiness evidence, internal audits, improvement actions and reporting.

Provider operations

SIL houses, allied-health episodes, plan management, leave, staff reviews, roster templates and business units for multi-site organisations.

Rostering

A roster that refuses the shifts it should refuse

Staff down the side, unfilled shifts and the job board pinned to the top, and a draft-then-publish step so workers are notified once rather than watching a roster being built.

  • An expired compliance check or a clash refuses the save, not just warns
  • Availability, rest gaps, required skills, contracted hours and remaining budget all surface as you build
  • Open shifts publish to every compliant, available worker at once
  • Evening, night, weekend and public holiday rates switch themselves
The Taselo roster: a week grid with staff down the side and unfilled shifts pinned to the top.
Finance

Money that reconciles itself

An approved shift already carries its participant, support item, date, duration and rate band. Becoming an invoice line and then a claim adds nothing a person has to retype.

  • Plan-category budget checks, with any override recorded against a reason
  • Claims validated before submission, naming every fault rather than failing at the portal
  • Remittance import marks lines paid, short paid or rejected, with resubmit and credit notes
  • Xero connects live; everything else exports as CSV, which Xero and MYOB both import
Taselo billing: invoices coded to NDIS support items with per-line claim status.
In the field

Your workers are on a phone, in someone's home, with one bar of signal

The shift screen carries directions, contacts, risk notes, allergies, goals, the last visit, doses due, the checklist and the instructions in one place. Writes queue when there is no signal and sync when it returns; reads come from the last good copy. It installs to the home screen like an app, because it is one.

Taselo on a phone, showing the day's shifts and what needs attention.
The Taselo roster on a phone.
Built to flex

One provider can deliver more than one kind of support.

Service lines share the same participant, workforce and organisational foundation, rather than living in a second system that has to be reconciled with the first.

NDIS providers

Rostering, notes, incidents, plans, billing, claim preparation and compliance.

Support Coordination

Caseloads, referrals, actions, plan reviews, evidence and billable coordination time.

Supported independent living

Homes, residents, staffing models, overnight arrangements and handover information.

Allied health

Episodes, disciplines, clinicians, appointments, goals and report status.

Plan management

Participant plan records, tracked budgets and provider-invoice workflow, visible only to finance.

Community and aged care

Operational configuration for Support at Home, CHSP, private and community-care programs.

Multi-service providers

Business units, service lines, governance ownership and organisation-wide visibility.

Families and nominees

Permission-controlled access to the participants you tick, and only what you allow.

Simple pricing

Grow your team without a per-worker penalty.

Per-user pricing punishes you for having casuals and relief staff, which is the workforce this sector runs on. Taselo scales with active participants instead, and every plan includes every feature.

Unlimited staff accounts No per-user fees No lock-in Every feature on every plan
AUD · PER MONTH · EX GST

Starter

New and small providers
$149per month, first 12 months
Up to 15 participantsUnlimited staff
  • Core provider operations
  • Participant and workforce tools
  • Billing and reporting
$199/mo from year two
or $1,520 paid yearly
MOST POPULAR

Professional

Growing providers
$299per month, first 12 months
Up to 50 participantsUnlimited staff
  • The connected workspace
  • Broad operational tools
  • Quality and coordination workflows
$449/mo from year two
or $3,050 paid yearly

Premium

Established providers
$599per month, first 12 months
Up to 100 participantsUnlimited staff
  • Advanced operations
  • Multi-service delivery
  • Broader organisational scale
$749/mo from year two
or $6,110 paid yearly

Scale

Larger and multi-site
$899per month, first 12 months
Up to 200 participantsUnlimited staff
  • Large provider operations
  • Business units and regions
  • Enterprise foundations
$1,199/mo from year two
or $9,170 paid yearly

Enterprise

Complex organisations
Customlet's talk
200+ participantsUnlimited staff
  • Custom requirements
  • Implementation planning
  • Tailored commercial terms
Pricing on application

Foundation Provider Offer

The prices above are foundation pricing for the first providers on Taselo: up to 33% off for your first 12 months, then standard pricing. Be early, and help shape where it goes next.

Ask about Foundation pricing

All prices in AUD, excluding GST. Yearly billing saves 15% and is charged in advance. Foundation pricing runs for 12 months from activation, after which standard pricing applies. Tiers differ only by active participant numbers — every plan includes every feature, and moving up a tier requires no reinstall and no migration.

Trust by design

The boundary is the server, not the screen.

Hiding a button is not access control. Every read is refused unless the request carries a signed-in account that is active and belongs to that organisation. The interface is a convenience on top of that, never the thing doing the protecting.

Role-based accessNine roles as a least-privilege matrix — owner, admin, reception, coordinator, support coordinator, team leader, worker, finance, and family or nominee — each mirrored in the security rules.
Accounts come from the serverInvites are consumed server-side in one transaction. No client can create its own profile, assign its own role, or join an organisation it wasn't invited to.
Organisation isolationEvery record carries an organisation identifier and every rule checks it. Rules are deployed from a version-controlled repository, not pasted into a console.
Two-step sign-inTOTP, enforceable across every office role. Where it is required and not yet set up, nothing renders until it is.
Australian hostingSydney region, chosen at creation and unchangeable afterwards, with point-in-time recovery and scheduled exports in the same region.
Files, not linksPlans, documents, compliance checks and photos are fetched through the signed-in session and checked every time. There are no shareable download links.
Your own administratorYou own your workspace. Roles, rates, branding, security settings, forms and who sees what are yours to change, without asking anyone.
Take your data with youOne button downloads every record you hold, as it is stored. No support request, no notice period, and no need to be leaving to use it.

Bring your whole provider together.

A demo is a conversation, not a sales pitch. Bring the thing that annoys you most about your current system and we will look at it together.

Book a demo Foundation Provider enquiry